Sorry you are having trouble with your CIG2o (or Vapage) Products, but we are here to help!
CIG2o chargers and accessories have a one-year limited manufacturer warranty. If your product is not performing as intended (Check out our information pages here for details), you can send in the defective item for replacement.
Vapage and CIG2o batteries have a 90 day limited warranty. Vapage chargers and accessories have a 6 month limited manufacturer warranty.
Vapage offers a SATISFACTION GUARANTEE on all items.
To request a warranty replacement, please print this form: RMA FORM
You will then need to mail your filled out RMA FORM along with your defective/damaged items to:
750 Calle Plano Camarillo, CA 93012
Note: CIG2o/Vapage does NOT accept back Cartomizers or disposables for any reason as they are a personal, consumable item.
We recommend mailing items in an envelope with minimal shipping padding to save on shipping charges. Vapage is not responsible if the package is damaged/product is missing. Please include the RMA form so we have a way to contact you if needed.
PLEASE ALLOW 72 HOURS* for processing/shipping once we receive your replacement request.
Vapage/CIG2o is not responsible for shipping costs for warranty items.